In 2005, Verified Identity Pass, Inc. launched CLEAR®, the Nation's first privately-run Registered Traveler program. In our first year of operations, Clear has received rave reviews from members for our ground-breaking service and attention to customer service. To support our expansion, we are seeking a Training Development Manager.
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Reporting to the Vice President of Retail Services, the Training Development Manager will be responsible for training program development, delivery, and assessment.
This is a truly unique opportunity in a high-profile industry. The ideal candidate will share our obsession with customer service and help us to take our training programs to the next level… and beyond.
For more information on Verified Identity Pass, Inc., please visit www.verifiedidpass.com
For more information on Verified’s registered traveler program, called “Clear”, please visit www.flyclear.com
Responsibilities:
- Maintain and update existing training programs and materials for retail operations and call center staff
- Create classroom, self-paced, OJT, and e-learning materials and communications related to program and process changes
- Implement e-learning program to support international expansion
- Assess training programs through defined metrics, participant feedback, and benchmarking against best-in-class service organizations
- Create training and certification programs to support promotion paths for operations supervisors and staff
- Ensure high standards of course delivery and instruction
- Manage consulting and freelance resources as necessary
- Participate in delivery of training (e.g. train the trainers)
Qualifications
- Bachelors degree in Education, Learning and Instructional Design, or Human Resources
- Min 5 years experience developing national training programs for premium retail, hospitality or other world-class customer service-focused organization(s)
- Experience developing, deploying and evaluating e-learning initiatives
- Excellent writing, speaking, and presentation skills
- Expert-level proficiency in Word and PowerPoint
- Experience with national or international organizations preferred
- Availability to travel (50%+ )
This position is based in Verified Identity Pass’ midtown offices in New York. To apply, please send a cover letter and resume to careers@verifiedidpass.com with “Training Development Manager” in the subject line.
We regret that we can only respond to qualified candidates.
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