We are seeking a Program Manager for our operations at the LaGuardia International Airport. Reporting to the Regional Director of Member Services, the Program Manager will have overall responsibility for local operations, adherence to established procedures, process improvement, staff development, and customer service. In addition, the Program Manager will serve a key role as Verified Identity Pass' local liaison with the Transportation Security Administration, the Airport Authority, local government, and subcontractors.

This is a truly unique opportunity in a high-profile industry. The ideal candidate will share our obsessive attention to detail and help to ensure the ongoing success of CLEAR operations. The Program Manager will be focused on customer service and continuous improvement. This is an outstanding opportunity for a hands-on leader.

For more information on Verified Identity Pass, Inc., please visit www.verifiedidpass.com
For more information on the Clear registered traveler program, please visit www.FlyClear.com

• Management of customer-facing operations in a 365-day environment
• Liaison with local Airport Authority, TSA, and other government entities
• Identify opportunities, propose changes, and implement solutions for continual process and service improvement
• Support, implement, evaluate and document hardware and procedural trials
• Provide regular operations updates to senior management
• Capture and analysis of metrics related to operations processes
• Communicating procedure/policy changes to supervisors and staff
• Staff recruitment, training, evaluation, and scheduling
• Ensuring that outstanding customer service, security, and consumer privacy are maintained throughout operations

Education/Training/Experience/Skills:

• A graduate degree in management, operations, hospitality or related field
• Minimum of 10 years management experience in customer-facing operations, preferably in hospitality or retail
• 7-10 years experience managing staff in a customer service, hospitality, retail, or other operations environment required
• Ability to multi-task and adapt to change in a fast-paced, entrepreneurial environment.
• Proven ability to identify and act on opportunities for process and service improvement
• Excellent problem-solving and verbal communication skills
• Familiarity with common PC applications such as Word, Excel, and PowerPoint
• Airport/Airline experience required
• Willingness to work some weekends and holidays

This opportunity is in the LaGuardia International Airport.

To apply, please send a cover letter and resume as an attachment to: careers@verifiedidpass.com and include "Program Manager - LaGuardia International Airport" in the subject line.

We regret that we can only respond to qualified candidates.