Press Contact Cindy Rosenthal 212.332.6306

This report presents the highlights of the various metrics that the Transportation Security Administration (TSA) has asked the Greater Orlando Aviation Authority (GOAA) to have Verified Identity Pass collect during the first two months of the program.

What These Numbers Mean:
The typical Clear Member travels once a week from the Orlando airport. It typically takes them about fifteen minutes to enroll on-line and then eight more minutes to complete enrollment in person. They experience little or no trouble having their fingerprints and iris scans captured at the Clear Enrollment Center, or at the security checkpoints, where the clearance process of inserting their cards and being authenticated takes about 14 seconds from the time they are greeted there by Clear personnel. They are generally highly satisfied with the Clear product and process and Clear's customer service. And they are saving as much as twenty-nine minutes going through the security process at the Airport during the Airport's busiest times. Most important, they are assured of a consistently predictable experience going through security; their wait time has never exceeded four minutes and sixteen seconds and is typically just four seconds.

• Frequency of Air Travel: 3.8 trips per month
  When asked in an anonymous survey at enrollment how many times in the last month they had departed from the Orlando International Airport our members reported an average of 3.8 such trips in that prior month. This means they are highly frequent fliers. It also means that on any given day they will represent a high percentage of the travelers using the Airport. (Note: this metric was not gathered as part of the TSA request for data.)
• Average Time Spent Completing On-Line Enrollment: 14:56
  (Note: This is the time spent by an enrollee filling in basic person information on his or her computer before coming to the airport to complete in-person enrollment.)
• Average Time Spent For In-Person Enrollment: 8:31
  (Note: This is the time spent by an enrollee coming to the Airport and providing fingerprints, an iris scan, and his or her identification documents for authentication.)
• Average Success Rate for Capture of Fingerprints at In-Person Enrollment: Greater than 99%
• Average Success Rate for Capturing Iris Image: Greater than 99%

Demographics of Clear Members

• Gender
• Male: 72.35% (4829)
• Female: 27.65% (1846)
• Age
• 0-20: 06%
• 21-40: 23.12%
• 41-60: 64.69%
• 61-80: 11.52%
• Clear Members through the lane per day:
  (Note: This number is rising rapidly as enrollments increase and new members receive their Clear cards. For example, on Monday October 17, there were 580 trips through the Clear Lane.)
• Max: 472
• Average: 165
• Customer Satisfaction of 133 Respondents (Scale 1-10)
• Line Wait: 9.6/10
• Ease of Use: 8.5/10
• Lane Layout: 8.8/10
• Enrollment Process: 7.7/10
• Average Time To Authenticate Clear Card at Checkpoint: 14 seconds.
• Time Spent Waiting To Go Through Security:
• Maximum
• RT wait time: 03:00
• Non-RT wait time: 31:48
• Average
• RT wait time: 00:04
• Non-RT wait time: 04:16

Clear Members as of September 16, 2005: 8,500

Clear Members as of November 1, 2005: 10,000